You would like to return or exchange a product?
Please find here below the terms.
RETURNS
The products need to be returned in their original packaging, be in perfect state within 14 days that follow the notification of the buyer’s decision to the vendor.
Returns need to be carried out in their original state and be complete (packaging, accessories etc…) for their remarketing in new condition, and accompanied with the invoice. Damaged, filthy or incomplete products will not be taken back.
Return delivery costs are paid by the Buyer.
During the Sales Period, one can exchange a product when available in stock or get a gift card that is valid for 1 year for furture purchases.
EXCHANGE AND REIMBURSEMENT
The exchange (subject to availability) or the reimbursement will be completed within a delay of 14 days that follows the reception, by the vendor, of the returned products by the buyer following the terms stated above.
The reimbursement represents the amount paid when placing your order and the initial delivery costs.
The possibility to return or exchange a product is intended only for the products of the Timeless collection, is excluded for the sales of personalized and customizable products requested by the buyer and based on his choices.
Return delivery costs are paid by the Buyer.
During the sales period, the products are non-refundable. One can get a gift card valid for 1 year for future purchases.
May you have any questions, do not hesitate to contact us.